While volatility is here to stay, embracing scenario planning can help regain control

SINGAPORE, July 16, 2025 /PRNewswire/ -- According to Forrester's (Nasdaq: FORR) 2026 Budget Planning Guides, volatility is tempering 2026 budget optimism. Tariffs, trade wars, cyber threats, and economic uncertainty are resetting budget expectations, signaling a shift toward more cautious growth planning. Amid persistent volatility, leaders must turn to scenario planning and prepare for both deeper budget cuts and unexpected investment opportunities — protecting and prioritizing investments that create customer value, stopping spending on inefficient complexity, and embracing constant, low-cost experimentation to stay ahead.

While it's no surprise that leaders are less bullish compared to last year, it's not all doom and gloom. Despite the uncertainty, 86% of tech leaders across industries are expecting increased budgets from the year before. Additionally, tech leaders in the financial services and healthcare sectors expect double-digit budget increases, driven by investments in generative AI (genAI), analytics, and threat intelligence.

Forrester's Budget Planning Guides provide data-driven spending intention benchmarks and concrete recommendations for technology and security, B2B and B2C marketing, customer experience (CX), digital strategy, and sales and revenue operations leaders to budget and plan for the year ahead with confidence. The guides provide actionable insights for areas to deepen investments, divest budget allocations, and experiment to surface new opportunities.

Key insights from Forrester's 2026 Budget Planning Guides include:

Areas to increase investment in 2026

• Data literacy and employee AI readiness programs. Data and AI leaders must invest in ongoing, persona-based data and AI literacy programs, training all employees on the responsible use of AI as well as how to interpret data and AI-driven insights.
• Customer insights and data management. Leaders with a clearer grasp of their customers in uncertain times will be able to better engage proactively and should consider developing a rigorous data collection strategy.

Areas to decrease investment in 2026

• Cloud-first strategy approach. New sovereignty and resilience regulations, increasing geopolitical tension, executive pressure to reduce costs, and the growing number of production-ready genAI use cases have switched the public cloud conversation from cloud-first to cloud-as-necessary.
• Legacy tech infrastructure. It's time for a more radical approach to eliminate tech debt. Declare tech debt bankruptcy and outsource the legacy tech stack to ensure operational reliability while freeing up funds to build a modern, adaptive, and AI-powered ecosystem that drives innovation.

Areas for experimentation in 2026

• Agentic AI for task automation, first within a single app and then across business apps. Explore the disruptive potential of agentic AI by experimenting with autonomous AI agents that can perform tasks and make decisions independently. Start by prioritizing read-only/analytical apps to avoid the risk of breaking data entry or data quality rules.
• Industry-specific edge intelligence. Enterprises can collect relevant inputs from mobile, internet-of-things, and other edge devices to provide customers with timely, use-case-driven insights. Wide deployment of edge intelligence solutions is expected over the next two to four years as developments occur in chipset functions, form factors, 5G networks, and powerful on-device and on-chip machine learning models.

"While conservative budget expectations are a fine starting point for 2026, now is not the time to get complacent," said Sharyn Leaver, chief research officer at Forrester. "With no end in sight to today's volatility, leaders should be prepared for both more aggressive cuts and unexpected investment opportunities. They can achieve this through constant, low-cost experimentation and gain the edge to outmaneuver competitors the moment the opportunity strikes. Forrester's Budget Planning Guides are designed to empower business leaders to invest wisely, scale back where needed, and experiment continuously to succeed in times of change."

Resources:

• Explore the Budget Planning Guides hub.
• Read more about the key areas that technology, marketing, customer experience, and other leaders should prioritize in 2025 to deliver customer value and business results.
• Register to attend Forrester's upcoming Budget Planning Guides 2026 webinars for B2B marketing leaders, CX leaders, and technology and security leaders.

About Forrester
Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We empower leaders in technology, customer experience, digital, marketing, sales, and product functions to be bold at work and accelerate growth through customer obsession. Our unique research and continuous guidance model helps executives and their teams achieve their initiatives and outcomes faster and with confidence. To learn more, visit Forrester.com.