The shipping leader’s new rate shopping, returns, analytics and inventory solutions equip customers with greater control over their post-purchase experience
AUSTIN, Texas--(BUSINESS WIRE)--ShipStation, a leading ecommerce shipping solution, today announced the launch of four major feature updates designed to save customers money and empower businesses to grow more efficiently. Available now, the new features — Automated Rate Shopping, Returns and Exchanges, Analytics, and Inventory and Warehouse Management — underscore ShipStation’s commitment to providing the most robust, evolved solutions for customers to manage their end-to-end fulfillment in one place with ease. The new features expand a comprehensive suite of logistics products that support businesses in every stage of growth, solving more of users’ challenges than shipping alone. 
“As businesses grow, their fulfillment needs evolve,” said Kelly Vincent, chief product officer at Auctane. “These new features, whether used in our platform or our API, represent a significant step in expanding ShipStation’s capabilities beyond shipping, enabling our customers to manage inventory more effectively, find the best shipping rates, streamline returns, and gain deeper data-backed insights into their operations.”
Key Feature Highlights:
- Automated Rate Shopping: Addressing growing concerns about rising shipping costs, ShipStation’s new advanced rate shopping capability enables online retailers to save money with the best price on every shipment. This new capability automatically surfaces the best value, fastest delivery time, and cheapest shipping service based on a customer’s predefined criteria, while also accommodating specific business needs. By optimizing carrier selection, this new feature allows businesses to find the most cost-effective and efficient delivery options without manual effort. Rate shopping is available to all ShipStation customers in the U.S., Canada, Australia, and New Zealand.
- Returns and Exchanges: As the importance of shipping and returns convenience rises for consumers, ShipStation’s new advanced solution helps online retailers combat lost time, frustrated customers, and higher costs due to returns. The enhanced offering includes a branded customer returns portal for a seamless self-service experience, an intuitive admin interface providing a centralized user-friendly control panel, and comprehensive return merchandise authorization lifecycle management that brings clarity to the whole returns process. The feature easily integrates exchanges, allowing additional products to display, encouraging upsell and helping businesses retain more revenue. The entire experience is streamlined with powerful return automation which drastically reduces manual effort, speeds up processing, minimizes errors, and transforms a historically complex process into a positive, brand-building experience for retailers. ShipStation Returns and Exchanges will initially be available to ShipStation customers in the U.S. and Canada.
- Analytics: For businesses navigating ecommerce complexities, lacking clear insights into crucial operational metrics can directly impact the bottom line. ShipStation solves this challenge with Analytics, a powerful new module designed to transform raw data into actionable intelligence. Expanding ShipStation’s existing capabilities, seven new reporting dashboards give users a comprehensive view of their shipping operations, including product performance, sales trends, inventory, warehouse efficiency, and revenue versus fulfillment costs. Businesses can now confidently forecast profitability and uncover inefficiencies to drive growth, as well as optimize carrier performance, delivery times, and shipping spend to save money and enjoy an efficient customer delivery experience. Available in ShipStation and coming soon in ShipStation API to customers in the U.S. and Canada, Analytics will expand to additional regions and include future dashboard enhancements at a later date.
- Inventory and Warehouse Management: ShipStation’s enhanced Inventory and Warehouse Management capabilities help customers address critical challenges such as overstocking, stockouts, and inventory inaccuracies. The new features include forecasting tools to more precisely align stock levels with anticipated demand, purchase order functionality for easier reordering, and lot tracking for precise batch management. A new mobile barcode scanning integration will also streamline the inventory receiving and picking processes, significantly increasing efficiency, reducing inventory discrepancies, and accelerating order fulfillment. Building on ShipStation’s recent release of inventory syncing functionality, the new solutions offer integrations with all major selling channels and are available to ShipStation customers in the U.S. and Canada, with additional regions to follow at a later date.
For more information about the new features and variety of solutions in the all-in-one platform and API offering, visit the ShipStation website.
About ShipStation:
Every day, tens of thousands of ecommerce businesses rely on ShipStation to solve the day-to-day challenges of importing orders and processing shipments. Since 2011, ShipStation's online shipping solution has helped businesses scale and deliver exceptional customer experiences—wherever they sell and however they ship. The multi-channel and multi-carrier platform offers over 400 integrations and partnerships with leading shopping carts, marketplaces, carriers, and fulfillment services, including USPS, UPS, FedEx, GlobalPost, Amazon, Shopify, and BigCommerce. ShipStation is a member of the Auctane family of companies and is headquartered in Austin, TX. For more information, visit www.shipstation.com.
Contacts
Pam Olszewski
media@auctane.com